Add a new map for use on your navigation device. If you have several maps installed you can delete maps to free up space, but you always need to have at least one map installed on your device. Some maps allow you to select versions with different country coverage so you can install a smaller map that still suits your needs. Install a map with different coverage to get a smaller or larger version. Click on a map image to see more details. , you see the maps that are installed on as well as available for your device. You can also add, delete or change the maps you have installed on your navigation device in the Is your update not starting or getting interrupted? Make sure you don’t disconnect your navigation device from the computer until both the device and MyDrive Connect says that the update has been completed. The update(s) are first downloaded to your computer, then transferred to your navigation device, and finally installed and prepared for use. To download and install updates tick or untick the checkboxes to the right to choose what to update, then click The Navcore update is already checked and at the top of the list, so just click : If there is a software update available for your device, you need to install this before you can update your maps. In the menu bar to see a list of the available updates. With the red checkmark, or doesn’t show up at all here,Ĭlick here to jump to the troubleshooting section When your device is connected, MyDrive Connect automatically checks for updates and syncs any changes from your device. Log in with your TomTom account if prompted, and wait until your device is turned on. You should then see the results of the check within 30 seconds.Connect your navigation device to your computer and start MyDrive Connect. If no test results are shown after 30 seconds, click Done to close the system information page, then open the system information page again. The connection check can take up to 30 seconds to complete. It can also mean that our servers are temporarily unavailable. If you see the word "fail", this could mean that security software (firewall or virus scanner) installed on your computer or hardware (internet modem or router) is interfering with the connection to our servers. If TomTom HOME is correctly connected, you see the word "success" at the end of each line. Locate the Connection status at the bottom of the page. When using TomTom HOME, you can check whether it has successfully connected to the TomTom servers:įrom the menu bar in TomTom HOME click Help, then click System Information. If you are trying to download an update at your workplace, be aware that your company may have download restrictions and access policies that may prevent a map from being downloaded.Īlso, if you are using a public network, it could be an unstable internet connection and may cause a download and/or installation failure. Check the settings to make sure the TomTom software has full access to the internet. Security software and hardware, workplace and public internet connectionsįirewalls, routers, antivirus scanners and pop-up blockers can also interfere with a download if they are not set up correctly. Security software and hardware can cause a failed download and/or installation: The table below refers to the download speed.Īll values in this table are theoretical values.Įxternal influences lower the actual download speeds. There are many websites that can test the speed of your internet connection. If the speed of your internet connection is listed as ‘Not Recommended’ for the size of the file you want to download, try a location that has a faster internet connection. The bigger the file the longer it will take to download. The table below shows the estimated time to download each file size compared to the internet connection speed. The TomTom software will list the size of the update(s) before you start the download.
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